Our Services.

Business Process Outsourcing (BPO)

At Chandler Macleod Group, we partner with clients to manage the operation and delivery of activities or functions that are non-core to their business, such as customer contact centres, data entry and processing, technical field services, venue and event management, finance and administration.

Chandler Macleod partners with clients to manage the operation and delivery of activities or functions that are non-core to their business, such as customer contact centres, data entry and processing, technical field services, venue and event management, finance and administration.

BPO can deliver improved product quality, margin and overall productivity by streamlining processes that are not core business. BPO can also trial prototype changes before expansion, allowing clients to assess and manage risks at a controllable level.

Our BPO model can be delivered onsite, offsite and offshore, dependent on client requirements. Components of BPO can include job shadowing, phased approach to centralisation, mapping of key locations, core permanent team plus workforce scaling capability, onboarding and retention strategies and change and relationship management.

Works well with
Workforce Planning

Human Resource Outsourcing (HRO)

Through our HRO services, we allow companies to focus on core business activities while our specialist HR function manages the strategic, risk and compliance activities that time pressures restrict in day to day activities. We have reduced hiring costs and time to hire by 25-50% through redesign of recruitment methodology and onboarding.

Chandler Macleod offers consulting and fully outsourced HR services that can include strategic planning through to a range of HR operations, including administration, payroll, benefits, policies, training and recruitment.

An outsourced HR solution allows companies to focus on core business activities while a specialist HR function manages the strategic, risk and compliance activities that time pressures restrict in day to day activities. We have reduced hiring costs and time to hire by 25-50% through redesign of recruitment methodology and onboarding.

We partner with the client to develop and execute a people and culture strategy, establish a talent pool, align policies and processes with legislation, develop performance and succession planning programs, and automate processes including payroll, employee self service, web recruitment and career management with Aurion’s HR solution.

Works well with
Workforce Planning and HR & Payroll Technology.

Managed Training Services (MTS)

Training and development programs require an extensive investment of time from learning and development teams to select providers and manage all enrolments, administration and invoicing. By outsourcing this function, L&D teams can focus on more strategic HR activities and deliver greater efficiencies and cost reductions.

Managed Training Services take care of all administration and vendor management for company or division wide training programs, including integrated technology platforms that include reporting, vendor management, KPI compliance, invoicing, spend tracking and course administration.

Training and development programs require an extensive investment of time from learning and development teams to select providers and manage all enrolments, administration and invoicing. By outsourcing this function, L&D teams can focus on more strategic HR activities and deliver greater efficiencies and cost reductions.

We establish and manage preferred vendor panels and monitor pricing and compliance with risk and regulatory requirements. We manage a training administration help desk (either on site or off site) and deliver technology systems that interface with client systems and enable employee self service and reporting.

Recruitment Process Outsourcing (RPO)

Our RPO solutions help clients looking to control recruitment spending, improve retention and own the database of candidates (rather than CMG). Clients can have confidence that the best possible candidates are being selected, not just the best available candidates.

he client outsources the complete recruitment function to a managed services provider who provides administration on the client site. They establish the recruitment management systems, technology and processes and manage the PSA panel where applicable.

An RPO solution will help a client looking to control recruitment spending, improve retention and own the database of candidates (rather than the third party recruitment provider). Clients can have confidence that the best possible candidates are being selected, not just the best available candidates.

Direct to market channels are client branded and include advertising, alumni programs, referrals and a PSA (usually contributing approximately 15% of candidates). Key components of RPO include employee value proposition, job design and key competencies. We provide complete RPO solutions as well as project based RPO such as graduate recruitment, psychological testing and assessment centres.

Works well with
Workforce Planning.

Managed Accommodation Services

Hotels, serviced apartments and aged care providers can direct energy to revenue generating goals, such as increasing occupancy and average rates, while Chandler Macleod’s AHS division delivers quality, cost savings, training programs and a scalable workforce.

AHS provides a range of outsourced management services including housekeeping, maintenance, human resources, minibar, portering and front office.

Hotels, serviced apartments and aged care providers can direct energy to revenue generating goals, such as increasing occupancy and average rates, while AHS delivers quality, cost savings, training programs and a scalable workforce.

We partner with clients to determine areas for the greatest efficiency and quality gains through a complete managed service, including turn-down service, minibar, lost property, room inspection and reporting, linen and valet, guest services, porter, amenities management, staffing, front office and advisory services.

Information Technology Outsourcing & Consulting

Implementing a new IT system can enable new business opportunities, streamline processes or replace outdated systems with limited capabilities. However, this process can be labour intensive and technical—involving escalating human resource costs, a shift in focus from core business and increased costs from project delays. By outsourcing this process to our specialist developers and consultants, you can achieve on time, on budget and on purpose solutions.

We provide independent IT solutions for business challenges, either through strategic project management, vendor selection, testing and delivery of an IT solution, or through customised design of an IT system, including design, development, testing, deployment and maintenance.

Implementing a new IT system can enable new business opportunities, streamline processes or replace outdated systems with limited capabilities. However, this process can be labour intensive and technical—involving escalating human resource costs, a shift in focus from core business and increased costs from project delays. By outsourcing this process to specialist developers and consultants, companies can achieve on time, on budget and on purpose solutions.

We partner with clients throughout the stages of strategy, design, development or procurement, testing, deployment and maintenance. We also provide clients with a diverse range of business analysis services including process mapping, re-engineering and financial analysis.

Works well with
Change Management and Workforce Planning.

Vendor Managed System

Through our Vendor Managed System, clients with multiple HR suppliers and systems can achieve one view of all suppliers to transparently review the strengths and weaknesses of each supplier, ensure contractor compliance with safety and mandated processes, increase automation and enable the client to retain the candidate database.

An automated technology solution used to manage a temporary contingent workforce solution. A managed service provider will implement the system in partnership with the client.

A client with multiple HR suppliers and systems can achieve one view of all suppliers to transparently review the strengths and weaknesses of each supplier, ensure contractor compliance with safety and mandated processes, increase automation and enable the client to retain the candidate database.

We develop or select a technology solution to automate the process of contingent recruitment (e.g. vacancy approval > HR order based on budget or timeframe > preferred supplier panel to select people who match job description > invoicing > reporting on KPIs).

Our team of specialists behind your solution
Chandler Macleod Group’s Managed Services specialists - whose superior competence and capability results in cost-effective solutions to increase productivity within our clients’ organisations.

Contact your nearest branch to discuss Chandler Macleod Group’s Managed Services for your organisation.