• Reference22054_1612334986
  • LocationSingapore
  • SalaryNegotiable
  • Job TypeContract
  • Posted25 days ago
  • ConsultantJuzailah Khatmin
  • 1 Year Contract
  • Salary - up to $5,300
  • Prior exp in API/Media Industry

As one of the reputable social media and digital advertising platform, this MNC constantly provides innovative products and services for their business partners. Due to a new business expansion, this client is now hiring Partner Operations Support who will be providing high touch and effective support to their partners. If you have prior experience in API or Media Industry with strong client-facing experience, this could be for you!

RESPONSIBILITIES:

  • You will be directly supporting business users with their inquiries about this social/digital platform. Inquiries will range from product features, insights, bug etc.
  • Troubleshoot complex issues and understand clients pain points while resolving them in professional and orderly manner
  • Identify trends and processes, you will be working as team to build & maintain knowledge base centre while strategise improvement programms
  • Track, consolidate and analyse data to use findings and drive business improvements
  • Train new team members on internal tools and work processes

REQUIREMENTS:

  • At least 2+ years experience in operations support, account management or client support role within social/digital monitoring platform, API, integrated media platform
  • Well written and spoken English with 1 Asian language will be a plus
  • Able to work under pressure and remain cool while handling stressful workload
  • Comfortable to use MS excel to compute data and drive analysis
  • Once a while you will need to commit after hours but regular working hours will be Singapore office hours
  • Keen to commit for 1-year contract

Successful candidate will be offered 1-year contract with 15 days annual leave, 14 days medical leave and medical insurance coverage

Interested parties please click "Apply Now" or contact Juzailah Khatmin (EA Reg. No. R1110441) on +65 6429 3211 for more information.

Chandler Macleod is a brand of Peoplebank Singapore Pte Ltd EA Licence: 08C5248